Actual conversation held today with a client. Names have been changed to protect the incompetent.
"Yes, John Doe, I have your quote on that special hanger you need. It will be X dollars, plus a little bit of freight."
John: "Thanks, Darth. Is there a picture available of it?"
Long, embarrassed pause.
"Yes, John, there is...if you need a picture of what we are quoting, I can fax you the picture you faxed me to get quoted."
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